FAQs

General

  • Where is your store or shop?
    We do not have a public store front. For your convenience we make personal service calls to your home, office, or other public areas. We also work with many customers by mail world wide.
  • If I want to purchase something not listed on your site, can you invoice me?
    Yes. You will be sent a quote to approve followed by a separate invoice for payment.
  • What methods of payment do you accept?
    We accept all major credit cards, PayPal, and cash in person.
  • Are you available to teach in group or private settings?
    Yes. We offer lessons, lectures and demonstrations to individuals, schools, guilds and other groups.

Quilting & Embroidery

  • Where is your store or shop?
    We do not have a public store front. For your convenience we make personal service calls to your home, office, or other public areas. We also work with many customers by mail world wide.
  • If I choose to mail my quilt will it be insured when shipped back?
    Yes! We will always ensure your quilt. Everything we ship is tracked and insured.
  • How long will it take for my quilt to be finished?
    Times vary. We will always return your quilt as soon as possible. Please contact us to get a more specific timeframe as each season and month can change turn around times. Custom work typically takes longer. Rush services are available at an additional expense.
  • Do I need to provide batting for my quilt to be finished?
    No. If you have not supplied batting we have plenty in stock that we can provide and bill on your invoice.
  • I don’t have time to prepare my backing.  Can you do this for me?
    Yes. Backing preparation will result in additional charges.
  • I don’t know what pattern I want on my quilt.  Can you pick one out for me?
    Yes. If no pattern is selected or you ask for us to select one for you, we will. We will select the pattern that best suits the style and density for your particular quilt. We have thousands of patterns and access to millions. If we don’t have one that specifically suits your quilt, one will be purchased at no expense to you. We can also design patterns from scratch by hand or by using computer graphic programs. The sky is the limit! Please see these sites if you would like to search for a pattern: DigiTech Designs or Munnich Designs
  • Do I need to provide thread for my project?
    No. We have hundreds of thread colors in stock to choose from for your project.
  • Do you require a deposit for my quilt to be started?
    Deposits are evaluated on a case by case basis. Custom work almost always requires a 50% deposit with the difference due on delivery or prior to return shipping.
  • If I mail my top to be quilted how do I pay you?
    An invoice for payment will need to be satisfied before your quilt is mailed back to you.
  • Do you offer lessons on sewing, quilting, or how to use my machine?
    Yes. We offer lessons on sewing, quilting, embroidery, software and how to use your machine.
  • Do you offer instruction to children or teens?
    Yes